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Here are some of the kind words our
customers have said about our company.
Susan G (Jan 2013)
Thanks for super speedy shipping, and reply to my query -- and of course for the great price on the machine! (Much cheaper than I found anywhere else.)
D. Haspray (Nov 2012)
I would like to say I only ordered this late afternoon yesterday and I have received it in this mornings post
You must be the quickest 'deliverer' online............thank you so very much
Dennis (July 2012)
Just a quick email to let you know we are thrilled with our new machine. A great addition to our equipment line-up and a big saving on "New". Exactly as you described and in "as new" condition. We have put it through its paces and it is superb. I must mention Dean, a very agreeable man and a credit to Hobkirks. Well done to you all, I just wish all our suppliers were as professional. Thanks once again. Definitely on our recommended list.
G. Collins (July 2012)
Loving my Husqvarna Emerald 118. Excellent customer service.
F. Peacock (June 2012)
I'd just like to thank Martin for his help yesterday in finding me an extension table to fit my machine, and especially for the superfast delivery. I couldn't believe my eyes when my order was delivered today! That's truly excellent service.
E. Bridson (June 2012)
Dear Martin. Just wanted to say thank you. Following our conversation yesterday lunchtime the quilting kit has arrived in the post this morning!! Excellent service.
A.Jones (June 2012)
Just a follow up to Tuesday's phone call to say a big thank you for the prompt, professional service and for sending an engineer to fix my machine so quickly. Everything's working fine again and I'd recommend Hobkirk's to anyone. Kind regards, Alison
Mrs Carr (April 2012)
Mr Hobkirk, please will you pass on my thanks to Mr Whitworth for his time and knowledge in helping me decide on a new sewing machine. He was most helpful without being pushy in any way (much appreciated too!). My new machine arrived today and I am so excited to get sewing with it.
M. Tran (Mar 2012) - FINLAND
Thanks for the machine I just got it and it is the best machine in the world :)
It really nice to deals with you I recommend it!
M. Lilley (Feb 2012)
Thank you again for your very good service. I will certainly recommend your company to my sewing friends.
T. Thoams (Feb 2012)
Just wanted to let you know that the machine arrived safely yesterday and I am delighted with it!
Ruth (Jan 2012)
I've just opened my Janome sewing machine and wanted to say thanx for making my buying decision so easy. Martin you were brilliant! C u soon.
Martyne (Jan 2012)
Thank you for the quote, I will pass it on the people who make the decisions regarding the budget. It was great to come over today, your staff are a credit to Hobkirks they are all so friendly and helpful!
Jennie (Dec 2011)
Just to let you know the dress form arrived today and has already been assembled! Thank you very much for all your help and the excellent service. I wish you a merry Christmas and Happy New Year.
Leeda (Nov 2011)
We have send several of our own customers to Hobkirks when they are looking for new machines or require repairs to their own machines, all were happy with the service and friendly staff which they said was first class.
Joy B (Nov 2011)
Just to let you know that my order has arrived today and I'm absolutely THRILLED with my purchase! I love the quality of the dress form and really respect the efficient and professional service your company has provided and I shall DEFINITELY be shopping with you again as well as recommending you to friends and family. Thank you VERY much!
Steve U (Oct 2011)
Just a quick email to say thank you. The Diamond machine arrived on time and Joe did a grand job of setting it up and showing me how to use it. I've had little time to play with it so far but I'm impressed with the weight of fabric it can handle. All I need now is a flood of orders for tonneau covers and horse rug repairs and I'll pay for the machine in less than ten years! Thanks again.
Mike W (Aug 2011)
I placed a small order for sewing machine needles (£6.48) yesterday afternoon by telephone. The lady who served me was extremely polite and very helpful and the order arrived this morning at 9.45am
Wonderful service. Regards to you and your staff.
Jeff H (July 2011)
Dear Mark, The Adjustoform I ordered on Monday 27th arrived on Tuesday 28th, it is exactly what I (or more specificially my daughter) wanted & the price was very competitive. The people I spoke to at Hobkirks were both pleasant and helpful.
It was a pleasure to deal with your company and you are my first choice for any future comparable products.
Many talk about the importance of good customer service but in my experience it is generally declining which is why I have been so impressed with Hobkirks.
Julie L (May 2010)
To Your Excellent Team. Thankyou for the prompt, efficient service I received when ordering the Janome Even Feed Foot with Quilter Guide. It arrived on Tuesday 17th May and works great. Please give all the team a pat on the back!
Taryn (April 2011)
Hi Gordon, What a legend! I picked up the scissors this morning and they are EXACTLY like the first pair of Mundial 5-1/2" I ever owned and lasted 13 years. Provided my kids don't get hold of these ones, 5 pairs should do me for life! I'm so happy. Thank you so much for all your help, and especialy for posting to the other side of the globe. The US just won't do it, but I never seem to have any issues with things from the UK, and so fast as well. I will recommend a local quilting shop buy these scissors from you guys... Thanks again! You have made sewing life a joy!! :)
Jan L.G. (April 2011)
I've just received my new sewing machine as ordered on Friday - all very exciting! Please pass on my thanks to Martin for his help last week, he was a pleasure to talk to and deal with.
Sue (mar 2011)
Hobkirks is a great place to buy sewing patterns. You can sit down to browse the pattern books and your choice is almost always in stock
D. Haspray (Mar 2011)
Good morning. (order no 2013). I am in shock........................I ordered 3 cones of embroidery thread yesterday.........no delivery charges.....and I have received that order this morning!!!!!!!!! You have got to be the best online shop I have come across.
I look forward to ordering more threads knowing that I will not have to wait for long before I have them. Well done and Thank you so much.
K Staples (Mar 2011)
Just like to say a massive thanks to all you guys at Hobkirks. I ordered the Mitsibushi 3300 yesterday morning and now here I am, 24hrs. later, in my workshop in Cornwall trying it out.
I absolutely love it. it`s sewing through leather with ease. Great service, great product. Thanks to everyone.
T Herrington (Mar 2011)
Thank you very much for all your very helpful advice yesterday. Thank you even more so, for the very speedy and safe delivery of my sewing machine this morning. Itís not even 24 hours since I ordered it! Fantastic advice and service.
L. Young (Mar 2011)
Thank you for sending remainder of my order, very pleased with the service i have received, very much appreciated.
R. Burgess (Mar 2011)
Good morning, just to say a very sincere thank you for the support given and shown to our students during their course. Please extend my sincere thanks to all your staff.
Caroline - (Feb 2011)
Many thanks for my dressform. It arrived safely about an hour an a half ago - Had fun trying to put the form together yesterday! She's now standing in the corner of my office, wearing a dress and freaking us out as we walk past the darkened room!
J. Canham (Feb 2011)
I would just like to thank you for the fast and efficient service you have provided in sending my Janome 'A' hoop to me, it arrived Saturday morning. Once again many thanks.
Diane C - (Feb 2011)
Many thanks for such prompt service. My steam press was safely delivered at 0700 this morning which is incredible given that I only ordered it late Monday evening
Chrissie (Jan 2011)
I recently bought a Pfaff Expression Sewing machine from Hobkirks in Blackburn. The service was fantastic Tatiana offered great advice which helped me choose the best machine for me (I love it). She also gave me as much time as I wanted answering questions and demonstrating the machine. I had been to other shops but never got the attention or service or I got from Tatiana hence the reason I purchased the machine. Thank you!
Janet W - (Jan 2011)
I must thank you for the swift and excellent service , one I will be highly recommending.
Student - (Jan 2011)
I would like to say how much I enjoy Anne-Maries Classes. We learn so much and she is so helpful.
Emajane - (Jan 2011)
I just wanted to say thank you for such a wonderful servic e. I first contacted you last week enquiring if the Size Small Adjustoform Sew Deluxe Leg Form were in stock, as these weren't the person I spoke to said that they would call me to let me know when they arrived back in stock. I received a phone call yesterday and placed my order and the Dress Form arrived today.It is fantastic to experience such integrity, efficiency and personal service and I am very happy with my new Dress Form.
Thank you again for the lovely experience.
Chris C - (Dec 2010)
Hi, Thank yo so much for a very efficient & fast service & a great product. I have named the dummy Celia which seemed appropriate as just after it was delivered we had a burst & had water through the ceilings, (no great damage done). Have a happy Xmas & a healthy & prosperous New Year.
Tracy D (Dec 2010)
Hope you have a good Christmas and New Year, thanks for all the support youíve given Vital this year
Busola (Dec 2010)Jo Snowden - Logo Petz (Nov 2010)
Thank you for all your help. The dress form was delivered the following day.
Hi Kathy & Mark, Here are a couple of piks of the last order i've just done, hope you approve because i couldn't have done without you guys!! Many thankx again.
Heather G (Nov 2010)
I just want to say how pleased I am with your fantastic service. I broke my sensor q foot on my machine on Thursday afternoon, emailed an order on Friday and received a replacement first thing on Saturday morning! I cannot thank you enough as usually I have to wait for weeks literally from elsewhere. Your logo is true to its word "the firm you can trust". I know where to look first now.
Wishing you well in your future business
Yours with kind regards, Heather G.
June M (Oct 2010)
Many thanks for your prompt attention. As I said on the telephone it was an accident, and no apologies are necessary. May I take this opportunity of thanking the kind lady who gave me a cup of tea, it was greatly appreciated. Also to the gentlemen who went out of his way to direct me to the motorway. Thanks to you all.
Doreen (Oct 2010)
Received the clothsetter today. Excellent service. Thank you.
Jo Snowden (Sept 2010)
Just a line to say a massive thank you to Mark & everyone at Hobkirks after my purchase of my embroidery machine (an ambition to start my own business)......the service, advice & all the help from everyone one of the amazing staff (especially Shaun - i really tried his patience!) has been superb!!!......simply put, Hobkirks really are 2nd to none......thank you so much...Jo :)
Paul - Rochdale (Sept 2010)
I would like to take this opportunity to thank you for your engineers (Steve) time and expertise this morning in correcting the button hole machine. It is people like Steve that make the difference between a reasonable service and an outstanding service. We have little doubt that your company will be our preferred supplier to the future and that we shall recommend your services to other companies we deal with. It is pleasing to find such dedication in a diminishing pool of skilled craftsmen.
Glenda - Sept 2010
Fantastic service from Hobkirk's, I ordered her at 3.30pm on Wednesday and she arrived 9.30am on Thursday. Can't argue with that. Now trying to adjust her so she looks more like me - May take some time!!
Mr Vallejo - Spain (Aug 2010)
Dear Gordon, this is what I call an EXCELLENT service. Buy from you again very soon. Take care.
Cath H (July 2010)
I would also like to thank the gentleman at Hobkirks for recommending the machine I bought (Husqarvna Emerald). I am very pleased with the machine it is a pleasure to use.
Amanda (July 2010)
Thank you for all your help, especially the parts department
Dorothy (June 2010)
Just to say thank you for your quick response to my order of a quilting table (received today). Much appreciated.
Deanne (June 2010)
Just like to say a thank you for the service that I have received from yourselves. Late last year I purchased the Janome MC6600p after a few teething problems, I can say how pleased I am with this machine. I would recommend this machine to anyone from a beginner to a professional. I make bespoke soft furnishings from home; I have found myself using my MC6600p more than my Brother Industrial sewing machine. The 1 step button hole is fantastic. The Accu-feed system works a treat. This machine is well worth the money. Thank you Martin and your staff for your assistance with helping me to choose this machine.
Carol (April 2010)
Today I visited your shop for the first time and I canít tell you how impressed I am. The number of items on sale was fantastic, a real Aladinís Cave. I actually ended up buying a reconditioned sewing machine whilst there and I only came in with my daughter to bring her machine in for repair! Martinís help and assistance was really helpful. I can assure you I will be visiting again in the very near future!
Lesley (April 2010)
Hello Martin - just a short e-mail to thank you very much for your advice on Janome 6234 overlocker I bought last Thursday (having not got on very well with previous brother overlocker I was unsure about what to buy).
'Duck to water' - I love it - great choice and I wouldn't have picked it without your advice.
Many thanks, best wishes Lesley
A. Sullivan (March 2010)
I just want to thank you for my order that arrived the next day. Excellent service.
l. Jensen (Mar 2010)
Many thanks for my Lady Valet,I`m very pleased, thank you! Yours Sincerely L J
A. Sullivan (Mar 2010)
Dear Sirs, I just want to thank you for my order that I received the next day. Excellent service. Many thanks
Ged (Feb 2010)
I really must congratulate you on your service. Ordered yesterday, delivered today. Thank you
J. Moss (Jan 2010)
Hi All. Just to say that I am over the moon with your service. I ordered my threads on Friday and they arrived this morning, Saturday. Taking into account the awful weather, also I live in quite a rural area, all I can say is very well done and many thank you's. I am now off to use them. Will let you know how it goes. I wish you a successful 2010.
Jean B. (Sept 2009)
Dear Anne-Marie. I enjoyed Friday's 'Precious Metal Workshop' immensely. It was good to try something new in such a friendly, relaxed environment. Thanks also to Kath for taking my machine upstairs.
June T. (Aug 2009)
Just a card to say a big thank you for your help. Your friendly telephone manner and fast, efficient service is much appreciated. My latest purchase arrived in the post this morning and I can't wait to try it out!
Susiebi (March 2009)
Part 1: I ordered a dress form and chalk hem marker today from this company and I just wanted to say that dealing with them so far has been great! I had a couple of questions about delivery which I sent by email on Wednesday as I wasn't able to talk on the phone. Of the three companies I emailed, only Hobkirk came back to me!They did so within the hour, answering each question I had asked. When a couple more questions popped to my head, again without complaint they answered them all promptly and courteously.
I phoned in to order today as I had some special delivery requests and they remembered my emails and took the order no problems. I'm expecting my form tomorrow, but just had to say that this is how customers hould be treated! Well done Hobkirk!
I can't understand why other firms can't be like this?? If you put contact details up on your site, then the least you can do is respond to potential customers. That's two companies who lost out on a sale just because they couldn't be bothered to answer an email!
Part 2: Well, the form and chalk marker arrived today before 9am as requested, she's all set up now, so I can dream about her all day at work - thanks Hobkirk!!
Kiasmum (March 2009)
I bought my form from them too and like you had a very nice shopping experience.