How will my order be sent and when will I receive it?
Orders to the UK mainland are sent by Royal Mail 1st class, Royal Mail 1st class signed for, DPD next day delivery or HMT Pallets.
If ordered before 2pm, your order will normally be dispatched the same day. In some circumstances this may not be possible due to an item being out of stock, or if there are issues with the courier collection. Royal Mail 1st class should arrive within one working day (excluding weekend and bank holidays) however this is not guaranteed. Orders with a value over £50 will be sent by Royal Mail 1st class signed for where a signature will be required upon delivery. In exceptional circumstances, we ask that you give orders dispatched by Royal Mail up to 14 days to arrive.
If your order is over 2kg or includes oils and sprays, this will be dispatched by DPD next working day delivery. A premium Saturday delivery is available for an additional postage charge, if this is something you would require, please make contact before placing your order.
Extra-large / heavy products such as industrial sewing machines will be sent via HMT Pallets. The pallet will be delivered to your chosen address and the driver will lower the pallet from his lorry outside your premises. At this point you will be responsible for the pallet and its contents. An adjustable spanner and scissors will be required for taking industrial sewing machines off their pallets.
We regret that we are unable to specify exact delivery times for courier services however you should receive tracking information via text or email if your order has been sent by DPD.