Marcus, Lewis and the whole team could not have done more to help us with the purchase and installation of our new EM1010.

The training was very informative and the box of extras it came with was perfect to get us up and running.

Cant wait to order the next machine

Great selection of sewing machines, accessories, fabric, and haberdashery.
Staff are customer focused, their product knowledge is vast and the service they provided is second to none.

Amazing service. Very welcoming and very knowledgable on all aspects of sewing.
A good selection of fabrics, accessories and Machines for all levels. And to boot a selection of old machines in their little museum.

A Life Alongside a Sewing Machine’

I attended the Billington Langho and District WI on the 9 April 2024 where the above mentioned talk took place. Elaine and her colleague gave a very interesting and amusing talk which was appreciated by everyone attending. Thank you so much for a lovely evening.

What a shop the people in there are great. I used to have a singer sewing machine years ago but nothing compares to now. They showed me how to use it I was in there for a while took time to answer any questions I had. I bought a Brother Innov-is 200 brilliant thank you Tatiana you are great.

Amazing service. David repaired my industrial machine. Thank you so much. Recommend 100% He is a star. You have a diamond in your company.

Excellent customer service. I'm looking at sewing machines at the moment. Tatiana was so helpful in explaining the machines and which would be the most suitable for me. They offered me a free demonstration when I purchase one. Excellent communication and no pushing of things that I didn't need.

I took my machine in today as the top thread kept breaking. The lady was amazing so helpful and knowledgable, turned out to be a dud needle, so only cost me the price of a pack of new needles. Incredible service will be back to buy my next machine, thank you.

Very pleased to have discovered the wonderful staff and excellent customer service at this traditional store. Huge thank you to Elaine (enabling the supply of an urgently needed replacement zipper foot). Rare to encounter such good customer service these days.

I have just come off the phone after speaking to an extremely helpful lady called Linda . People are very quick to criticise and slow to praise but I’d like to say a massive thank you for her advice regarding overlockers and cover stitch machines. She gave me helpful information. Thank you.