Hobkirk Sewing Machines


Need help? We've got you covered.
See our most frequently asked questions below!

If you can't find what you are looking for then please do not hesitate to make contact, we are always happy to help.

Phone: 01254 693555
Email: info@hobkirk.co.uk
Facebook: www.­facebook.­com/­hobkirks
Instagram: @­Hobkir­kSe­win­gMac­hines

Please click here to find our most up to date opening hours.
Satnav users please use the postcode BB2 2HP, this will guide you to our FREE car park at the rear of the premises. Please click the link below if you would like more in-depth directions.
We can send parcels internationally however there would be an additional postage cost dependant on the order and location.

Please email  info@hobkirk.co.uk with a list of the products you would like to order along with the destination country. We will respond with a quote as soon as possible

Unfortunately our museum is currently at full capacity, we are unable to take any machines at this time.

Although we don’t buy domestic (home use) machines, we do occasionally take them in part exchange. Please call the shop on 01254 693555 for more information on this.

If you have an industrial machine that you are looking to sell, please email info@hobkirk.co.uk with your location and some pictures of the machine (including the make and model), we will get back to you as soon as we can.

Please click the links below to find our service and repair charges.

Domestic Repairs
Industrial Repairs

Schools, Colleges and Universities
We do also offer machine services/­­repairs to schools, colleges and universities. If this is something you would be interested in then please contact us on 01254 693555 or email 
info@hobkirk.co.uk for a quote.

If you would like your domestic machine serviced/­­repaired an appointment is not needed. Just bring your machine down to our store and we will book it in for you. Please note the machine will need to be left with us and as soon as it is ready, we will contact you to let you know.

If you would like a same day repair, please call and book an appointment in advance to ensure our technician is available.

For any industrial service/repairs an appointment is needed. Please contact us via telephone 01254 693555 or email 
info@hobkirk.co.uk to book this in with us. We offer both on site and in house repairs.

Schools, Colleges and Universities
All work carried out for schools, colleges and universities are appointment based. Please contact us on 01254 693555 or email 
info@hobkirk.co.uk to book your visit in. Our engineer is DBS cleared.

We no longer offer a printing and embroidery service however, if you are interested in purchasing the machines / software needed to print and embroider your own garments, please feel free to contact us via email info@hobkirk.co.uk or telephone 01254 693555

Unfortunately we do not offer an alterations and repairs service however, if you are interested in purchasing the machines needed to repair / amend your own garments, please feel free to contact us via email info@hobkirk.co.uk or telephone 01254 693555.

If for any reason your order has failed online, please do not hesitate to get in touch with us via telephone on 01254 693555 or email info@hobkirk.co.uk

We can often see your failed order on our system, allowing us to see exactly what you tried to buy, how much for and why it failed. With this information we can help you process your order using one of the two options below.

Option 1
We can process the order over the phone for you where you can pay using your card. You will then receive an invoice via email (if required) and your card receipt with the goods. 

Option 2
We can send you an invoice via email for payment to be made by a bank transfer.

However you wish to proceed is no problem, we are always happy to help.   

We are pleased to offer a fair and equitable returns policy, which is in addition to your statutory rights.

Should your purchase disappoint you in any way, you may return your order, provided you notify us before or within 14 days of delivery. Your product must be complete, unused and in 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned at your cost with the original box, packing and accessories.

If for any reason your order arrives damaged or faulty then please contact Hobkirks within 72hrs of the delivery, we will then be able to help resolve the issue accordingly.

Please note: we do not accept returns on anything that is cut to order. Should your order arrive faulty or damaged, please contact us to discuss replacement products.

If you wish to cancel your order at any time, please call us on 01254 693555 or email info@hobkirk.co.uk before your order status is changed to ‘shipped’.

Orders to the UK mainland are sent by Royal Mail 1st class, Royal Mail 1st class signed for, DPD next day delivery or HMT Pallets.

If ordered before 2pm, your order will normally be dispatched the same day. In some circumstances this may not be possible due to an item being out of stock, or if there are issues with the courier collection. Royal Mail 1st class should arrive within one working day (excluding weekend and bank holidays) however this is not guaranteed. Orders with a value over £50 will be sent by Royal Mail 1st class signed for, where a signature will be required upon delivery. In exceptional circumstances, we ask that you give orders dispatched by Royal Mail up to 14 days to arrive.

If your order is over 2kg or includes oils and sprays, this will be dispatched by DPD next working day delivery. A premium Saturday delivery is available for an additional postage charge, if this is something you would require, please make contact before placing your order.

Extra-large / heavy products such as industrial sewing machines will be sent via HMT Pallets. The pallet will be delivered to your chosen address and the driver will lower the pallet from his lorry outside your premises. At this point you will be responsible for the pallet and its contents. An adjustable spanner and scissors will be required for taking industrial sewing machines off of their pallets.

We regret that we are unable to specify exact delivery times for courier services however you should receive tracking information via text or email if your order has been sent by DPD.

If for any reason there is something wrong with your order such as transit damage, missing or incorrect items etc, please inform us within 72hrs of receipt. We do try our very best to ensure your order is processed as smoothly as possible but please rest assured if there are any issues we will do our utmost to resolve them.
If you would like an update on the whereabouts of your order, please contact us by telephone on 01254 693555 or email info@hobkirk.co.uk .If you can provide as much detail as possible regarding your order, we will be able to have a look into this for you.