I was looking for a replacement industrial cover seam machine, I found a pre owned one on the Hobkirk Sewing Machines website, so I make a phone call and was talked to a gentleman called Mark, who was able to answer the questions I had, I sent some fabric samples for them to try on the machine, I agreed to purchase this machine, they then arrived for it to be collected and delivered to me, when the machine arrived it was well wrapped up and protected, I was very impressed with the machine the wasn't a mark on it, it looks brand new, I have tried it and it sews perfectly and runs very smoothly. When I require any further sewing machines Hobkirk Sewing Machines will be my first choice. Not only is their website easy to use, they list the machines and also the prices of these machines, Their customer service was first class.